Yes! Please visit our Educators page to learn more about our education program. 😉

<span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes! Please visit our&#xA0;<a href="https://loogguitars.com/pages/loog-for-education-1" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:12pt;font-family:Inter,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Educators</a><span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;page to learn more about our education program. &#x1F609;&#xA0;

Do you offer special pricing for institutions?

We want to ensure a smooth experience while applying your discount code. Here are a few helpful insights that can assist you in resolving any issues that may arise:. 1. It's possible that the coupon you entered doesn't exist or was entered incorrectl

<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We want to ensure a smooth experience while applying your discount code. Here are a few helpful insights that can assist you in resolving any issues that may arise: 1. It&apos;s possible that the coupon you entered doesn&apos;t exist or was entered incorrectly. A common mistake occurs when entering a &quot;0&quot; (zero) instead of the letter &quot;O&quot; or a &quot;1&quot; (one) instead of the letter &quot;I,&quot; and vice versa.2. Your coupon may be invalid as it could have expired or already been claimed.3. Please note that some coupons require a minimum purchase amount, which must be met to be eligible for the discount.4. Certain products may not be included in the coupon code offer, such as final sale items incompatible with coupon codes.5. Remember that some codes cannot be combined with others. To ensure a successful application, please use only one discount code at a time.6. Occasionally, specific coupon codes are intended for select customers only.<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you continue encountering difficulties with your coupon code, please don&apos;t hesitate to&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://contact.gorgias.help/forms/xkvrljhg" rel="noopener noreferrer" target="_blank">contact us here</a>.

My discount code is not working.

We love working with schools and educators and would be thrilled to extend our special pricing to you. Please contact us through this link, and we'll give you instructions on how to access the discount. We also recently launched a new Loog Certified

<span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We love working with schools and educators and would be thrilled to extend our special pricing to you. Please contact us&#xA0;<span style="font-size: 12pt; font-family: Inter, sans-serif; color: rgb(41, 105, 176); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://contact.gorgias.help/forms/xkvrljhg" rel="noopener noreferrer" target="_blank">through this link</a><span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">,&#xA0;and we&apos;ll give you instructions on how to access the discount.&#xA0;<span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We also recently launched a new Loog Certified Educator Program, which you can find&#xA0;<a href="https://loogguitars.com/pages/loog-for-education" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:12pt;font-family:Inter,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">here</a><span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.&#xA0;<span style="font-size:12pt;font-family:Inter,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">I hope this helps. We&apos;d love to hear back from you with honest feedback on how Loog Guitars works with your students. &#x1F60A;&#xA0;

Do you offer any discounts for teachers?

Leave us a message and we'll reply via email as soon as we can!

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Loog Guitars - Help Center (US)

Payments & Discounts

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Where can I get accessories?

When will the items be back in stock?

How can I get a spare part?

How can we start a partnership with you? We’d like to carry your brand.

How do I get free Lessons?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Returns, Exchanges & Refunds

How long does shipping take? (US orders)

How much does shipping cost?

How do I track my order?

Do you ship outside the US?

Can I use a military address for shipments? Are there any restrictions?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived but it is missing an item - Order partially delivered

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.