How can I return my order?Updated 5 days ago

Need to send your Loog back? No worries—we've made the return process quick and easy! 😊🎸

How to start your return

1. Open our Returns Portal
   Head over to our Returns Portal and select the return or exchange option that applies to your order.
2. Submit your return request
   Follow the simple steps in the portal to provide the required information and generate your return label. It's just a few clicks away! 
3. Pack your item
   Carefully pack your item and ensure it's in its original, unused, and resellable condition, with the original packaging.
4. Attach the return label
   Securely attach the provided shipping label to your package. Using our label helps us track your return and process it efficiently. 📦
5. Send it back to us
   Drop off your package with the carrier listed on your return label, and you're all set! 🎉

Need a little extra help?

We've also prepared a helpful tutorial video that walks you through the return process step by step. You can watch it here. 🎥

For more information about our return requirements and policies, check out our Returns page here.

If you run into any trouble along the way, our Customer Support team is always happy to help! 🎶