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Loog Guitars - Help Center (US)

We&apos;re sorry your guitar arrived with some cosmetic marks! &#x1F615; Don&apos;t worry&#x2014;we&apos;re here to help make things right. &#x1F3B8;If you notice scratches, faded paint, or other cosmetic issues when you receive your guitar, please contact our Customer Support team <a href="https://contact.gorgias.help/en-US/forms/xkvrljhg" target="_blank" rel="noopener noreferrer">through this link</a>.To help us review the issue quickly, please include:<ul data-spread="false"><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">&#x1F4F8; A few clear photos showing the scratches, faded paint, or other marks</li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">&#x1F3A5; A short video, if it helps show the issue more clearly</li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">&#x1F9FE; Your order details, if available</li></ul>Our team will review the information and let you know the best next step. If the issue qualifies for a replacement under our warranty, we&apos;ll be happy to help get your Loog looking and playing its best again! &#x1F60A;&#x1F3B6;

We're sorry your guitar arrived with some cosmetic marks! 😕 Don't worry—we're here to help make things right. 🎸. If you notice scratches, faded paint, or other cosmetic issues when you receive your guitar, please contact our Customer Support team t

I received my guitar with scratches or faded paint. Can I get a replacement?

Returns, Exchanges & Refunds

Do you offer Left-Handed guitars?

Is The Loog Guitar only for kids?

Can lefties use Loog guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for their age. Can they get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

What's included in the box?

Do all Loog Guitars & Pianos come with flashcards?

How do I use the tuner?

Do Loog electric guitars come with an external amp? Can I plug them into a regular guitar amp?

How are Loog Guitars tuned?

How heavy are Loog products? What are their dimensions?

How does a Loog Guitar sound? Is it a real guitar?

Why were the Electric Guitars with built-in amps discontinued?

Where can I get accessories?

When will the items be back in stock?

How can I get a spare part?

How can we become a Loog partner or carry your brand?

How do I get one-on-one Guitars Lessons?

What strings does a Loog Pro VI Acoustic Guitar use?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong item. Can I get a replacement?

How can I return my order?

Where is my refund? I haven't received my money back.

Can I request a replacement for a left-handed model?

Do you offer special pricing for institutions?

My discount code isn't working. What should I do?

Do you offer any discounts for teachers?

I saw that you had a promotion. Can I still get the discount?

What payment methods can I use?

Payments & Discounts

How long does shipping take? (US orders)

How much does shipping cost?

How do I track my order?

Do you ship outside the US?

Can I use a military address for shipments? Are there any restrictions?

My order is delayed. Can you provide an update on my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows as “Delivered,” but I didn’t receive anything. What should I do?

It shows that delivery was attempted, but my package is being returned to sender. What should I do?

My order arrived, but an item is missing. Was my order partially delivered?

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric turns off as soon as I start playing. What should I do?

My guitar keeps getting out of tune. What should I do?

My electric guitar makes a hissing sound when I turn it on. What should I do?

My Loog Mini Electric makes a rattling sound when I play it. What should I do?

My Loog guitar makes distorted sounds even when the distortion knob is all the way down. What should I do?

I’ve tried tuning the guitar, but the first fret keeps coming out of tune. What should I do?

My guitar keeps buzzing whenever I play it. What should I do?

My Loog App keeps crashing, freezing, or showing unavailable features. What should I do?

My Mini Amp isn't producing any sound when connected to my electric guitar. What should I do?

Product Issues

How do I sign up for Backstage Pass?

What’s the cost of registering for Backstage Pass?

Is Backstage Pass a monthly or annual subscription?

Can I gift a Backstage Pass membership to someone else?

Can I sign up now and activate the membership later?

I already have access to the Loog App. How is Backstage Pass different?

How Do I Activate my Backstage pass in the Loog App?

Backstage Pass

Do you have a piano?

How much does the Loog Piano cost?

What are the dimensions and spec of the Loog Piano?

What is the Loog Piano's Key size and Action?

What is the battery life of the piano?

What's included with the Loog Piano?

What are the added features of the Loog Piano?

Can I plug the Loog Piano into a mixer or amp?

Does the Piano have a headphone jack? Can I use headphones with my Loog Piano?

Is there an app for the Loog Piano?

What ages is the Loog Piano recommended for?

Do you ship the Loog Piano outside the US?

Loog Piano

What is the difference between the Loog Piano and the Loog x Duolingo Piano?

How can I connect my Loog x Duolingo Piano to the Duolingo App?

Loog x Duolingo Piano

What is Beatles + Loog Collection?

How can I order the Beatles + Loog Collection?

What are the designs available for the Beatles + Loog Collection?

What's included when I purchase a Beatles + Loog Guitar?

What is the Beatles Backstage pass subscription?

Beatles + Loog Collection

What are the Specs of Fender x Loog Telecaster Guitar?

What are the Specs of Fender x Loog Stratocaster Guitar?

What are the specs of Fender x Loog Hello Kitty Stratocaster Guitar?

What will I receive when I buy a Fender x Loog Guitar?

Fender x Loog Guitars

What are the Specs of Gibson x Loog SG Guitar?

What are the Specs of Gibson x Loog Les Paul Guitar?

What will I receive when I buy a Gibson x Loog Guitar?

Gibson x Loog Guitars

I received my guitar with scratches or faded paint. Can I get a replacement?Updated 5 days ago