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Loog Guitars - Help Center (US)

<span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We understand how frustrating this can be and are here to assist you in resolving this issue. We&#x2019;d love to resolve this right away. We have a convenient&#xA0;<a href="https://returns.loogguitars.com/" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Returns Portal</a><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;that you can access within 30 days of receiving your item to initiate the return. A 20% restocking fee applies to the returned items. However, we&apos;ll happily waive it if you prefer to exchange your order for a different Loog product. <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once the returned item arrives at our warehouse, we will process it promptly and automatically ship the right product to you.&#xA0; <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can check&#xA0;<span style="font-size: 16px; font-family: Inter; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://loogguitars.com/pages/returns" rel="noopener noreferrer" target="_blank">this link</a> <span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">to learn more about our Return policy. &#x1F609;&#xA0;

We understand how frustrating this can be and are here to assist you in resolving this issue. We’d love to resolve this right away. We have a convenient Returns Portal that you can access within 30 days of receiving your item to initiate the return.

I received the wrong guitar, can I replace it?

Returns, Exchanges & Refunds

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (US orders)

How much does shipping cost?

Do you ship outside the US?

Can I use a military address for shipments? Are there any restrictions?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

How do I track my order?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

My order arrived but it is missing an item - Order partially delivered

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Orders

How can we start a partnership with you? We’d like to carry your brand.

My guitar came in with a very strong smell of lacquer.

My electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

I’ve tried tuning the guitar but the first fret keeps coming out of tune.

The guitar keeps buzzing whenever I play it.

My App keeps crashing/freezing/features are not available.

Other

Do you have a piano?

How much does the Piano cost?

When is my money collected?

What payment methods can I use?

When will I get my Loog Piano?

What are the dimensions and spec of the Loog Piano?

What is the battery life of the piano?

What's included with the Loog Piano?

What ages is the piano recommended for?

Does the piano have a headphone jack? Can I use headphones with my Loog Piano?

Can I plug it to a mixer or amp?

Will there be an app for the piano? What operating systems and devices will support it?

I received the wrong guitar, can I replace it?Updated 6 months ago