I received the wrong item. Can I get a replacement?Updated 5 days ago

Oops! Looks like your Loog order took an unexpected detour. 😟 No worries—we'll help get the right item to you! 🚚

If you received the wrong product, please contact our team so we can help confirm the best next step.

You can also initiate an Exchange request through our Returns Portal within 30 days of receiving your order.

What happens next? 

1. 📦 Submit your exchange request through the Returns Portal.
2. 🏷️ Follow the instructions to return the incorrect item.
3. 🎸 Once the returned item is in transit to our warehouse, we'll process the replacement with the correct product.
4. 🚚 We'll ship the correct item to you.

Since you've received the wrong item, the 20% restocking fee will be waived.

For more information, check out our Return Policy article.😉