My order arrived, but an item is missing. Was my order partially delivered?Updated 5 days ago

Don't worry—your Loog may just be arriving in more than one package! 📦🎸

Sometimes, items from the same order are shipped separately because they are stored in different warehouses. This helps us get your items to you safely and as quickly as possible. 👌

What happens to the missing item? 

If your order was shipped in multiple packages, the remaining item will have its own tracking number. We'll provide the tracking information so you can follow its journey to your doorstep. 🚚🔎

We know it can be a little confusing when your order arrives in pieces, but don't worry—we'll make sure you receive everything you ordered.

If you can't find tracking information for the missing item or it hasn't arrived within the expected delivery timeframe, please contact our Customer Support team through this link. We're happy to help! 😊