My order is delayed. Can you provide an update on my delivery?Updated 4 days ago

We know waiting for your Loog can be tough—especially when you're ready to start rocking! 🎸📦

How long does shipping usually take?

For domestic orders, packages typically take 5–7 business days to arrive, although some deliveries may take up to 2 weeks. 🚚

For international orders, transit times vary depending on the destination and shipping carrier. Most international orders typically arrive within 7-11 Business Days.

Please keep in mind that these are estimated transit times. Unexpected events such as weather, carrier delays, customs, or other logistical challenges can sometimes add extra time.

What if my order is taking longer than expected?

If your order has gone beyond the estimated delivery timeframe above, please contact our Customer Support team through this link.

We'll investigate the delay with the carrier, check the latest status of your shipment, and provide you with an update as soon as we can.

While we're investigating, you can also contact the courier directly using the tracking information provided in your shipping confirmation email. They may be able to provide additional details about the package's current location or delivery status. 📦🔎

Thanks for your patience while your Loog makes its way to you! We're doing everything we can to help get it there safely and as soon as possible. 🙏