My order shows as “Delivered,” but I didn’t receive anything. What should I do?Updated 4 days ago

Uh-oh! Your tracking says “Delivered,” but your Loog is nowhere to be found? 📦🔎 Don't worry—we'll help you figure it out! 😉

Sometimes a package can be marked as delivered a little before it actually arrives. In many cases, it shows up within the next 1–2 days.

Before reaching out to us, we recommend checking a few places:

• 🏠 Look around your property, including your mailbox, porch, garage, or other safe delivery spots.
• 👨‍👩‍👧 Check with others in your household to see if someone accepted the package for you.
• 🏡 Ask your neighbors if the package was accidentally delivered to them.
• 🚚 Contact the shipping carrier using the tracking information and ask them for more details about where the package was delivered.

If you still can't locate your package, please wait 1-2 days after the delivery scan. Sometimes packages turn up after being marked as delivered. ✅

If your package still hasn't arrived after this time, contact our Customer Support team through this link so we can investigate further.

Rest assured, we'll do everything we can to help resolve the situation and get your order sorted out. 🙏🎸