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Loog Guitars - Help Center (US)

<div data-block="true" data-editor="51u0o" data-offset-key="aiul4-0-0"><div data-offset-key="aiul4-0-0"><span data-offset-key="aiul4-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">We&#x2019;re excited to share some great news with you&#xA0;</span></span><span style="font-family: Inter; font-size: 16px;">the Loog x Duolingo Piano! &#x1F3B9;&#x2728;</span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="ahvqv-0-0"><div data-offset-key="ahvqv-0-0"><span data-offset-key="ahvqv-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="3j450-0-0"><div data-offset-key="3j450-0-0"><span data-offset-key="3j450-0-0"><span data-text="true"><span style="font-family: Inter; font-size: 16px;">Introducing the Loog x Duolingo Piano &#x2013; a portable digital piano designed for beginners but packed with professional sound, features, and design. This innovative piano pairs seamlessly with Duolingo&#x2019;s Music course, making it easier than ever to learn and play your favorite tunes.&#xA0;</span><span class="fr-emoticon fr-deletable" style="font-family: Inter; font-size: 16px;">&#x1F3B6;</span><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></span></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="c9k96-0-0"><div data-offset-key="c9k96-0-0"><span data-offset-key="c9k96-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="82ba4-0-0"><div data-offset-key="82ba4-0-0"><span data-offset-key="82ba4-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">Crafted with solid wood side panels and a sleek fabric top, the Loog x Duolingo Piano delivers rich, resonant sound through built-in speakers, mimicking the depth and warmth of an acoustic piano. With its built-in battery, MIDI over USB-C, and musician-grade sound, it&#x2019;s perfect for learners and enthusiasts alike.</span></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="45rd6-0-0"><div data-offset-key="45rd6-0-0"><span data-offset-key="45rd6-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="fhv3c-0-0"><div data-offset-key="fhv3c-0-0"><span data-offset-key="fhv3c-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">Pre-order yours today for just <strong>$249.00 USD</strong>, with shipping starting in November. You&#x2019;ll be charged when you place your order, but don&#x2019;t worry&#x2014;you can cancel anytime.&#xA0;</span></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="fcfg0-0-0"><div data-offset-key="fcfg0-0-0"><span data-offset-key="fcfg0-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="51u0o" data-offset-key="dtm7v-0-0"><div data-offset-key="dtm7v-0-0"><span data-offset-key="dtm7v-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">Act fast&#x2014;quantities are limited! Reserve your piano now by following&#xA0;</span></span><span style="font-family: Inter; font-size: 16px;"><a href="https://store.duolingo.com/products/loog-x-duolingo-piano?_pos=1&amp;_psq=loog&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="dtm7v-1-0"><span data-text="true">this link</span></span></a></span><span data-offset-key="dtm7v-2-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">! </span></span></div></div>

We’re excited to share some great news with you the Loog x Duolingo Piano! 🎹✨Introducing the Loog x Duolingo Piano – a portable digital piano designed for beginners but packed with professional sound, features, and design. This innovative piano pair

What is the new collaboration with Duolingo?

Loog Piano

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Where can I get accessories?

When will the items be back in stock?

How can I get a spare part?

How can we start a partnership with you? We’d like to carry your brand.

How do I get one-on-one Guitars Lessons?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Returns, Exchanges & Refunds

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (US orders)

How much does shipping cost?

How do I track my order?

Do you ship outside the US?

Can I use a military address for shipments? Are there any restrictions?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived but it is missing an item - Order partially delivered

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

What is the new collaboration with Duolingo?Updated 8 months ago