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Loog Guitars - Help Center (US)

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Refunds usually take 5-10 business days to be processed, depending on your bank/card issuer. Your refund will be credited to your original payment method. If more than 10 business days have passed since we processed the refund, please contact your ba

Where is my refund? I have not received my money back.

Returns, Exchanges & Refunds

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Where can I get accessories?

When will the items be back in stock?

How can I get a spare part?

How can we start a partnership with you? We’d like to carry your brand.

How do I get free Lessons?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (US orders)

How much does shipping cost?

How do I track my order?

Do you ship outside the US?

Can I use a military address for shipments? Are there any restrictions?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived but it is missing an item - Order partially delivered

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

I’ve tried tuning the guitar but the first fret keeps coming out of tune.

The guitar keeps buzzing whenever I play it.

My App keeps crashing/freezing/features are not available.

My Mini Amp is not producing any sound when connected to my Electric guitar

Product Issues

Do you have a piano?

How much does the Piano cost?

What payment methods can I use?

When will I get my Loog Piano?

What are the dimensions and spec of the Loog Piano?

What is the Loog Piano's Key size and Action?

What is the battery life of the piano?

What's included with the Loog Piano?

What are the added features of the Loog Piano?

Can I plug it to a mixer or amp?

Does the piano have a headphone jack? Can I use headphones with my Loog Piano?

Will there be an app for the piano?

What ages is the piano recommended for?

Do you ship the Piano outside the US?

What is the new collaboration with Duolingo?

Loog Piano

How do I sign up for Backstage Pass?

What's the cost for registering?

Is it a monthly or annual subscription?

Can I gift a Backstage Pass membership to someone else?

Can I sign up now and activate the membership later?

I already hold a Loog Guitar School subscription - how is this different?

How Do I Activate my Backstage pass in the Loog App?

Backstage Pass

What is Beatles + Loog Collection?

How can I order?

Beatles + Loog Collection

Where is my refund? I have not received my money back.Updated 9 months ago