Order Processing
I need to change my shipping address. Can I change my order?
If your order hasn't been fulfilled and dispatched, we can work on modifying it. We're all about ensuring you're 100% satisfied with your order, including being flexible and accommodating to your preferences. Please write to us through this link, and
I ordered the wrong guitar, can I still change my order?
If your order hasn't been fulfilled and dispatched, we can work on modifying it. We're all about ensuring you're 100% satisfied with your order, including being flexible and accommodating to your preferences. Please write to us through this link, and
It shows that my order is still unfulfilled. Why is it taking so long?
That means your order is still in our warehouse but ready to ship! Once the courier picks it up, we'll send you a separate email with the tracking link. Our warehouse processing usually takes 2-3 business days, and after that, shipment typically take
How long does it take to process my order?
Our warehouse processing typically takes 2-3 business days to ensure everything is in order before dispatching the package. We operate from Monday to Friday during standard business hours, except on national holidays, at which time the warehouse will