Order Processing
I need to change my shipping address. Can I change my order?
Need to update your shipping address? No worries—we'll do our best to help! 📦😊. If your order hasn't been fulfilled or shipped yet, we may be able to update your shipping address. Please contact our Customer Support team through this link as soon a
I ordered the wrong guitar, can I still change my order?
Oops! Picked the wrong Loog? No worries—we'll do our best to help! 🎸😊. If your order hasn't been fulfilled or shipped yet, we may be able to change the guitar on your order. Please contact our Customer Support team through this link as soon as poss
It shows that my order is still unfulfilled. Why is it taking so long?
Don't worry! “Unfulfilled” simply means your order hasn't been shipped yet. 📦🎸. Your order is still being prepared at our warehouse and is waiting to be handed over to the courier. Our warehouse processing time is usually 2–3 business days. ⏳. Once
How long does it take to process my order?
Good things take a little time! 🎸📦 Before your Loog heads your way, our warehouse team carefully prepares and checks your order. 🏭 Order processing. Orders are typically processed within 2–3 business days before they're handed over to the courier.