How can I get a refund?Updated 5 days ago
If you'd like to request a refund, you can submit a Standard Return within 30 days of receiving your item. 😊 
To be eligible for a refund, the item must be:
- 📦 In its original packaging
- ✨ Unused
- 🎸 In resellable condition
How do I start my return?
Simply visit our Returns Portal, follow the instructions to submit your return request, and print the provided return label. Attach the label to your package and send the item back to us.
Once your return is received and inspected, we'll process your refund according to our refund policy.
Interested in receiving partial credit instead?
If you'd prefer to keep your item, you can also submit a Partial Return request through our Returns Portal. No need to pack anything up or send the item back! 🎉
With a Partial Return, you'll receive a 40% refund of the item's cost while keeping the product.
🤔 Here's how it works:
- Submit a Partial Return request through the Returns Portal within 30 days of the delivery date.
- Our Support team will review your request.
- Once approved, the 40% refund will be credited to your original payment method within 5–10 business days.
For complete details about refund timelines, fees, and other return options, please check our Refund Policy article. 💳🎸