What is your refund policy?Updated 5 days ago
Want to know how refunds work? We've got you covered! 😊
Eligible returns can be refunded to your original payment method, provided the return meets our requirements and is requested within 30 days of receiving your order..jpg)
How do I request a refund?
You can start your return through our Returns Portal.
To qualify for a refund, the item must be:
- Unused and in original condition
- Resellable
- Returned with its original packaging
Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–10 business days.
Are there any fees?
Please keep the following in mind:
- 💳 A 20% restocking fee applies if you choose a refund.
- 🚚 Original shipping charges are non-refundable.
- 🎁 The restocking fee is waived if you choose Store Credit or an Exchange instead.
- 💌 If you choose Store Credit, it will be issued once the items are in transit back to our warehouse, and no restocking fee will be charged.
What if my item is damaged or defective?
If your item is damaged or has a manufacturing defect, please submit a Warranty Claim instead of a Standard Return. Warranty Claims are handled separately and are not eligible for refunds.
If you believe your item has a defect, please contact our team through this page and include a few photos or a short video showing the issue.
Are there any return restrictions?
Yes. Please note:
- Returns must be requested within 30 days of delivery.
- Products shipped outside the contiguous United States are not eligible for Standard Returns.
- Only items purchased directly from our Store are eligible for return through our Returns Portal.
- Items purchased from other retailers must be returned according to that retailer's own return and refund policy.
- Returns are not accepted after 30 days unless the item qualifies for a warranty claim.
For more information, check out our Returns Policy article. 👌
If you're unsure whether your order qualifies for a refund, our Customer Support team is always happy to help! 🎸