How can I get a replacement?Updated 5 days ago

Need a replacement for your Loog? 🎸 No worries—we'll help you get back to making music!

🔄 Returns and Exchanges

We have a convenient Return Portal for returns and exchanges. You can initiate a request within 30 days of receiving the item.

🎸 Exchange for a different Loog product

If you opt to exchange your order for a different Loog product, we will waive the 20% restocking fee on the cost of the returned item. Kindly ensure the original packaging is intact. 

💳 Prefer Store Credit?

Eligible returns can also be processed as Store Credit through the Returns Portal. Once your credit has been processed, you'll receive an email with the details.

🛠️ Is your Loog damaged or defective?

If your Loog has a manufacturing defect or arrived damaged, please submit a Warranty Claim instead of a standard exchange.

Valid warranty claims must be submitted within 365 days (1 year) of receiving your item. Warranty claims are not eligible for refunds, but an approved claim may qualify for a replacement or Store Credit.

If a replacement is approved and we require the original item to be returned, then a replacement order will be created once it is in transit back to our warehouse.

📌 A few things to keep in mind 

• International orders: Products shipped outside the contiguous United States are not eligible for standard returns or exchanges but are still covered by our Warranty policy.
• Products purchased from other retailers: Only items purchased directly from our Store can be returned through our Returns Portal. For purchases from other retailers, please follow their return and exchange policies.
• Original shipping charges: These are non-refundable for standard returns and exchanges.

Ready to start? Head over to our Returns Portal to submit your request. 😊🎶