My Loog App keeps crashing, freezing, or showing unavailable features. What should I do?Updated 2 days ago

Uh-oh! Looks like the Loog App is having a little stage fright. 😅

Don't worry—we can try a few things to get it back on track! 👍

📱 Try these quick fixes

• Make sure you're using a flagship iOS or Android device, as some other devices may have hardware compatibility issues with the app.
• If possible, try using the Loog App on a different mobile device.
• Make sure you have the latest version of the Loog App installed.
• Check that your device's operating system is up to date.

We’re aware that some devices may have compatibility issues, and we're working on improvements to make the app work smoothly across more devices. 🎶

🤔 Still having trouble?

If the app continues to crash, freeze, or show unavailable features, please contact our Customer Support team through this link.

To help us troubleshoot the issue, please include:

• 📱 Device brand and model
• ⚙️ Operating system and version
• 🎸 Loog App version

With those details, our team can take a closer look and help get you back to learning and playing! 😊