Product Issues
My guitar came in with a very strong smell of lacquer.
We know a strong smell isn't exactly the first impression you were hoping for! 😅 But don't worry—this can happen with some newly finished guitars and does not mean the guitar is unsafe.👌. Our guitars comply with applicable children's safety standar
My Loog Mini Electric turns off as soon as I start playing. What should I do?
Uh-oh! Your Loog Mini Electric is taking an unexpected break? 😅🎸 Don't worry—we can try a few quick fixes!. 🔋 Try a fresh 9V battery. First, replace the current battery with a brand-new 9V battery. Sometimes, batteries that have been stored for a
My guitar keeps getting out of tune. What should I do?
Don't worry—your guitar isn't being difficult on purpose!. This is pretty normal with a new guitar. 😉. When you first start playing, the strings need some time to stretch and settle into place. During the first week or two, you may notice that your
My electric guitar makes a hissing sound when I turn it on. What should I do?
Hearing a little hiss or hum when you turn on your electric guitar can sometimes happen. 🎸🔊. One possible cause is electromagnetic interference from nearby electronic devices or the electrical wiring in your home or venue. This can sometimes affect
My Loog Mini Electric makes a rattling sound when I play it. What should I do?
Hearing a rattling sound while playing? No worries! This is something you may be able to fix at home with a few simple steps. 😉. 🛠️ Try this quick fix. That should do the trick! 🤘😊. You can also check out this video for a step-by-step demonstrati
My Loog guitar makes distorted sounds even when the distortion knob is all the way down. What should I do?
Hearing some unexpected distortion even when the knob is turned all the way down? 🎸. 🔊 Don't worry—this can sometimes be caused by electromagnetic interference from nearby electronic devices. Your guitar can pick up interference from things like ph
I’ve tried tuning the guitar, but the first fret keeps coming out of tune. What should I do?
If your guitar sounds out of tune when you play notes on the first fret, the issue may be related to the grooves in the guitar's nut. 🎸. 🛠️ A quick fix for adults. This adjustment should only be performed by an adult who is comfortable making small
My guitar keeps buzzing whenever I play it. What should I do?
Hearing a buzzing sound when you play? 🎸 Don't worry—we can try a simple fix!. The type of buzzing you're hearing can help us figure out what's causing it. In some cases, the issue may be caused by a fret that isn't sitting quite right. 🛠️ Try this
My Loog App keeps crashing, freezing, or showing unavailable features. What should I do?
Uh-oh! Looks like the Loog App is having a little stage fright. 😅. Don't worry—we can try a few things to get it back on track! 👍. 📱 Try these quick fixes. We’re aware that some devices may have compatibility issues, and we're working on improveme
My Mini Amp isn't producing any sound when connected to my electric guitar. What should I do?
No sound? Don't worry—we'll help you get your Loog rocking again! 🎸🔊. Our newer electric guitars do not have a built-in amplifier, so they need to be connected to an external amp to produce amplified sound. The Loog Mini Amp was designed to pair pe