What is your return policy?Updated 5 days ago

Need to return or exchange your Loog? We've got you covered! 🎸😊

We accept eligible returns and exchanges within 30 days of receiving your item through our Returns Portal.

Returns & Exchanges

For eligible change-of-mind returns:

• 📅 Submit your request within 30 days of delivery.
• 📦 The item must be in its original, unused, and resellable condition with its original packaging.
• 💳 A 20% restocking fee applies when you choose a Refund to the Original Payment Method.
• 🎁 The restocking fee is waived when you exchange for a different Loog product or receive store credit.
• 🚚 Original shipping charges are non-refundable.

What if my item is damaged or defective?

If your item arrives damaged or has a manufacturing defect, please submit a Warranty Claim instead of a standard return. Check this article for more details about Warranty Coverage. 

Warranty claims are handled separately and are not eligible for refunds. If a replacement is approved and we require the original item to be returned, then a replacement order will be created once it is in transit back to our warehouse.

Are there any return restrictions?

Please keep these important details in mind:

• 🚫 Products shipped outside the contiguous United States are not eligible for standard returns, but they can still be covered under our Warranty policy.
• 🚫 Orders containing 4 or more items of the same type (for example, 4 guitars) are not eligible for standard returns. This policy helps us prevent fraudulent return activity.
• 🛍️ Only products purchased directly from our Store are eligible for return through our Returns Portal.
• 🏪 Products purchased from other retailers must be returned according to that retailer's own return and refund policy.

For more information, please check our Returns Policy article. 😉