Shipping & Delivery
How long does shipping take? (US orders)
The transit duration for domestic shipments typically ranges from 5-7 business days, but it can vary depending on the chosen courier service. Here are the shipping options you may choose from:. Various factors may influence delivery times, including
How much does shipping cost?
Wondering how much it costs to ship your Loog? We've got you covered! 📦🎸. Shipping costs are calculated automatically at checkout based on factors such as:. The shipping cost shown at checkout is the final shipping amount for your order and will be
How do I track my order?
Excited to know where your Loog is? 🎸📦 We’ve got you covered!. Once your order has been handed over to the courier, we'll send you an email with your tracking information. Simply click the tracking link in the email to see your order's latest deliv
Do you ship outside the US?
Absolutely! 🌎🎸 We ship Loog products to customers around the world. Shipping costs and delivery options can vary depending on your destination, local taxes, duties, and the courier service available for your order. We'll show the applicable shippin
Can I use a military address for shipments? Are there any restrictions?
Yes! 👍We can ship orders to US military addresses using USPS (United States Postal Service). Because of the special requirements for military addresses, courier services are not available for these shipments. USPS is the only shipping option we can
My order is delayed. Can you provide an update on my delivery?
We know waiting for your Loog can be tough—especially when you're ready to start rocking! 🎸📦. How long does shipping usually take?. For domestic orders, packages typically take 5–7 business days to arrive, although some deliveries may take up to 2
Can I use a P.O. box address for international shipments?
Yes! 😊📦 You can use a P.O. Box address for international shipments. We understand that P.O. Boxes can be a convenient and reliable way to receive packages, so we're happy to offer this option to our international customers. When placing your order,
Are there any additional fees for shipping to a P.O. box address?
Nope! 😊📦 There are no additional fees for shipping to a P.O. Box address. The shipping cost shown at checkout already includes the applicable shipping charges, so you won't be charged an extra fee just because you're using a P.O. Box. We want to ke
What postal service will be used for P.O. box shipments?
For orders shipped to a P.O. Box address, we use postal services rather than private courier services. 📦😊. Our team will select the appropriate postal service for your destination to help ensure your order reaches you safely and smoothly. Once your
My order shows as “Delivered,” but I didn’t receive anything. What should I do?
Uh-oh! Your tracking says “Delivered,” but your Loog is nowhere to be found? 📦🔎 Don't worry—we'll help you figure it out! 😉. Sometimes a package can be marked as delivered a little before it actually arrives. In many cases, it shows up within the
It shows that delivery was attempted, but my package is being returned to sender. What should I do?
It looks like the courier tried to deliver your package, but wasn't able to complete the delivery. Don't worry—we still have a few options to help you get your Loog! 📦🎸. 📍 Pick up your package. You may be able to pick up the package directly from
My order arrived, but an item is missing. Was my order partially delivered?
Don't worry—your Loog may just be arriving in more than one package! 📦🎸. Sometimes, items from the same order are shipped separately because they are stored in different warehouses. This helps us get your items to you safely and as quickly as possi