Loog Guitars will happily honor any valid warranty claims, provided a claim is submitted within 365 days (1 year) of receipt of items. 📆. Upon receiving your request for a warranty claim, we will process it within 7 days. You can return the product
We understand that sometimes a change of mind can happen, and we're happy to accommodate returns in such cases. 😊. Returns can be initiated through our Returns Portal at https://returns.loogguitars.com/#/. Kindly initiate a return request within 30
We understand that sometimes a change of mind can happen, and we're happy to accommodate returns in such cases. 🙂. Returns can be initiated through our Returns Portal at https://returns.loogguitars.com/#/. Kindly initiate a return request within 30
If you want to learn more about our exchange policy, please note that we accept returns and exchanges through our Returns Portal within 30 days of receiving the item. A 20% restocking fee applies to the returned items. However, we'll happily waive it
To initiate the exchange process, please follow these instructions:. Returns and Exchanges: We have a convenient Return Portal for returns and exchanges. You can initiate a request within 30 days of receiving the item. Exchange for a different Loog p
Please note that our standard return policy allows for returns within 30 days of receiving the item. To be eligible for a refund, the item must be returned to us in its original packaging, unused, and resellable condition. Should you need to initiate
We understand how frustrating this can be and are here to assist you in resolving this issue. We’d love to resolve this right away. We have a convenient Returns Portal that you can access within 30 days of receiving your item to initiate the return.
To initiate a return, please follow the steps below. Access our self-help return portal using this link. Generate the return label: Within the portal, you will find a few simple steps to generate and initiate the return or exchange process. Just a fe
Refunds usually take 5-10 business days to be processed, depending on your bank/card issuer. Your refund will be credited to your original payment method. If more than 10 business days have passed since we processed the refund, please contact your ba
If your purchase was made within the last 30 days (exclusive to US orders), we're more than happy to provide a replacement for a left-handed model, as we want to make sure you have the perfect guitar that suits your needs and preferences.However, if
If you discover any cosmetic issues with your product, such as scratches or faded paint, please submit a query through this link. Kindly attach a video or a few images showcasing the marks. Our team will be delighted to help you! 😊