Returns, Exchanges & Refunds
Does it come with warranty coverage?
Yes! 🎸 Loog products purchased directly from LoogGuitars.com are covered by our 1-year limited warranty. To qualify, your warranty claim must be submitted within 365 days (1 year) of receiving your item. 📆. Once we receive your claim, our team will
I changed my mind. Can I return my order?
We get it—sometimes you change your mind! 😊 If your order meets our return requirements, we're happy to help. You can start your return through our Returns Portal. To be eligible, your return request must be submitted within 30 days of receiving you
What is your refund policy?
Want to know how refunds work? We've got you covered! 😊. Eligible returns can be refunded to your original payment method, provided the return meets our requirements and is requested within 30 days of receiving your order. You can start your return
What is your return policy?
Need to return or exchange your Loog? We've got you covered! 🎸😊. We accept eligible returns and exchanges within 30 days of receiving your item through our Returns Portal. For eligible change-of-mind returns:. If your item arrives damaged or has a
How can I get a replacement?
Need a replacement for your Loog? 🎸 No worries—we'll help you get back to making music!. 🔄 Returns and Exchanges. We have a convenient Return Portal for returns and exchanges. You can initiate a request within 30 days of receiving the item. 🎸 Exch
How can I get a refund?
If you'd like to request a refund, you can submit a Standard Return within 30 days of receiving your item. 😊. To be eligible for a refund, the item must be:. Simply visit our Returns Portal, follow the instructions to submit your return request, and
I received the wrong item. Can I get a replacement?
Oops! Looks like your Loog order took an unexpected detour. 😟 No worries—we'll help get the right item to you! 🚚. If you received the wrong product, please contact our team so we can help confirm the best next step. You can also initiate an Exchang
How can I return my order?
Need to send your Loog back? No worries—we've made the return process quick and easy! 😊🎸. We've also prepared a helpful tutorial video that walks you through the return process step by step. You can watch it here. 🎥. For more information about our
Where is my refund? I haven't received my money back.
Waiting for a refund can be frustrating, but don't worry—we've got you! 💸😊. Once your refund has been processed, it usually takes 5–10 business days for the money to appear on your original payment method. The exact timing can vary depending on you
Can I request a replacement for a left-handed model?
Absolutely! 🎸 We want to make sure you have a Loog that feels right for you. ❤. If you purchased your guitar within the last 30 days and the order was shipped within the US, you can request an exchange for a left-handed model, as long as the order m
I received my guitar with scratches or faded paint. Can I get a replacement?
We're sorry your guitar arrived with some cosmetic marks! 😕 Don't worry—we're here to help make things right. 🎸. If you notice scratches, faded paint, or other cosmetic issues when you receive your guitar, please contact our Customer Support team t